1. Who are you purchasing from

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Wix Payments provides the transactional infrastructure by which Trent Chamber Orchestra make our tickets available for purchase online by you, the Customer.

 

Wix merely facilitates the transaction between Trent Chamber Orchestra and Customers. They do not set ticket prices or determine availability or location of seating. They simply handle the booking process and collection of payments on behalf of TCO when you purchase tickets online.

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2. Event information

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All details of Events including, but not limited to, performance times, venue, ticket prices and seat availability are entered onto the TCO website. The accuracy of all such information is at all times the responsibility of the TCO.

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3. Ticket sales

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You can search the TCO site by event name, location and/or date to navigate to the specific event in which you are interested. You may then specify:

 

a) the venue section or price category in which you wish to buy seats;

 

b) the quantity of seats you wish to buy;

 

c) where relevant, the position of those seats.

 

The site will then display the payment due for the seats specified which will include any booking fees or delivery fees (if applicable). You will then be asked to select your preferred method of Payment and having entered and submitted credit or debit card details, the Wix Payment system will charge the card issuer the appropriate amount. On completion of the transaction, the chosen seats will be registered in your name and you will be sent confirmation of booking via email.

 

We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the "back" button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.

 

4. Currency

 

Payment for tickets sold through Wix Payments is in British Pounds.

 

5. Order confirmation

 

Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the seats purchased and a unique purchase reference number, which acts as your proof of payment and may be used by the TCO as an eticket.

 

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. TCO will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

 

Any ticket-holder that is unable to present confirmation of purchase in the form of a print out of the email (or web page equivalent) indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.

 

6. Dispatch of tickets

 

Tickets can be issued in two different formats:

 

Etickets (emailed to you immediately following the successful purchase of tickets and that you will need to print and present at the venue).

Alternatively, you can find your Etickets at any time in your account. To view your tickets (past & present) please click here to access your account, and then select 'My Concerts' from the navigation bar.

If tickets are not received immediately following the completion of the booking please contact us by clicking here.

7.  Exchanges & Refunds

 

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of headline act (concerts only), venue or show time).

 

The varying exchange and refund policies set forth by the TCO prohibit initiating exchanges or refunds after a booking is placed or if a ticket is lost or stolen. In the event of such reversal of transaction being desired, you should contact us directly, as we may, at our discretion, agree to your wishes (on a case-by-case basis).

 

Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 8).

 

8. Cancelled and postponed concerts

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It is the responsibility of the TCO to notify you if a concert is postponed or cancelled and we will send an email to all ticket-holders in the event of a cancellation.  It is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.

It is your responsibility to check whether the Event is going ahead at the scheduled date, time and venue.

TCO will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation or postponement of any Event.

 

Event Cancellation

 

If an Event is cancelled (i.e. a cancellation due to circumstances beyond the TCO's control), TCO will refund the purchase price of your tickets and any booking fees.

 

We would then initiate refunds to all ticket purchasers who booked online.

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Event Postponed or Change of Venue

 

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should you wish to attend the revised Event. If not, TCO will refund the purchase price of your tickets and any booking fees. You must contact the TCO as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, TCO is unable to offer refunds.

 

Significant Change to Event Line-up

 

Should the headline artist not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then TCO will on request refund the purchase price of your tickets and any booking fees. You must contact us as soon as possible and no later than one working day prior to the event date to request a refund. After this cut-off time, TCO is unable to offer refunds.

 

Event Specific Refund and Exchange Terms and Conditions

 

Should the venue have event-specific terms and conditions, these will be stated during the booking process.

 

9. Unlawful resale of tickets

 

The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.

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10. Queries and complaints

 

If you have a complaint please get in touch here.

 

11.  Your privacy

 

We believe that the privacy of all our Users is important, but we place particular emphasis on the privacy of our ticket buying Customers. Please refer to our Privacy Policy for full details.

 

12. Disclaimer

 

The site and its content are delivered on an "as-is" and "as-available" basis. TCO disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

 

TCO does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.

 

Although highly unlikely the TCO cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.

 

TCO will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. TicketSource makes no guarantee of any specific result from use of this site or use of the TCO service.

 

13. Limitation of liability

 

Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, TCO will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if TCO has been advised of the possibility of such damages.

 

Neither TCO nor WIx shall have any further liability beyond the face value of the ticket purchased plus the booking fee. Neither TCO nor Wix shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.

 

TCO disclaims any and all liability for the acts, omissions and conduct of any third party users.

 

Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which TCO may have for (i) death or personal injury arising from TCO negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.